Cargoviu ("we", "us", or "our") respects and protects your privacy. Please read this policy carefully before using this App. It explains how we collect, use, store, share, and protect your personal information, as well as how you may manage your privacy rights. If you do not agree with this policy in whole or in part, please discontinue use of the relevant services.
01

What Information We Collect

  • Account information, such as username, mobile number, email address, and company or organization details.
  • Device and log information, such as device model, system version, IP address, access timestamps, and error records.
  • Business information, such as orders, shipment data, addresses, contacts, or uploaded files you voluntarily submit.
02

Why We Use This Information

  • To support registration, login, identity verification, permission control, and account security.
  • To deliver core business features, notifications, customer service, and issue response.
  • To conduct analytics, improve functionality, troubleshoot issues, and manage risk.
03

Permissions and Device Capability Usage

  • Location permission: used to obtain the current location, place markers on the map to compare the positions of the user and the device, and report the operator's action time and action location for location verification, track comparison, and business audit records.
  • Microphone permission: used for voice intercom or video intercom features so that real-time voice content can be captured during operational communication scenarios.
  • Camera permission: used to quickly obtain information by scanning, such as reading QR codes, barcodes, or other business identifiers, in order to improve data entry and lookup efficiency.
  • These permissions are requested only when the corresponding feature is actually triggered. If you deny authorization, the related feature may be unavailable, but other basic functions that do not depend on that permission will not be affected.
  • You may also disable the relevant permissions in your device system settings. After disabling them, we will stop collecting related information through those permissions unless you choose to enable them again.
04

Rules for Sharing and Disclosure

Except where required by law, requested by competent authorities, or explicitly authorized by you, we do not sell, share, or publicly disclose your personal information to unrelated third parties. Where external service providers are used for business functions, we require them to fulfill necessary confidentiality and data security obligations.

05

Storage and Security Protection

We determine retention periods based on business necessity and legal requirements, and delete or anonymize information once the applicable period expires. We also implement reasonable safeguards such as access control, encrypted transmission, logging, backup, and recovery.

06

Your Rights

  • You may access, correct, or supplement your personal information.
  • You may request deletion of information or account deactivation, subject to applicable law.
  • You may withdraw consent and request further explanation of this privacy policy.
07

Minors and Policy Updates

If you are a minor, please use this App under the consent and guidance of your guardian. We apply stronger safeguards to minors' personal information where required by law. We may update this policy if our services, processing rules, or legal obligations change, and material changes will be communicated through appropriate channels.

Contact Us

This Privacy Policy is operated by Cargoviu. If you have any questions, comments, complaints, or requests regarding this privacy policy or the processing of your personal information, please contact us through the following channels:
Email: info@cargoviu.com
Phone: 55 9079 6787
Address: Calz Acoxpa 865, Coapa, Coapa Super 4, Tlalpan, 14390 Ciudad de México, CDMX